Exchange Policy

At Pehnawa Mehal, your satisfaction is our priority. To protect both our customers and our company from misunderstandings or fraud, we have a clear Exchange Policy:

1. Exchange Only

  • We only offer exchanges.

  • No refunds will be provided. Once a product is purchased, it can only be exchanged for another item of equal value.

2. Conditions for Exchange

  • The product must be unused, in its original condition, and with all tags intact.

  • Any product that has been damaged, altered, or worn cannot be exchanged.

3. How to Exchange

  1. Contact our Customer Service team immediately after receiving the product.

  2. Provide your order number and details of the item you want to exchange.

  3. Ship the product back to us in its original packaging.

  4. Once we receive and inspect the item, we will process your exchange promptly.

4. Important Notes

  • This policy helps us protect our customers from loss and ensures that our products are not misused.

  • We reserve the right to refuse exchanges if the product does not meet the above conditions.

  • By purchasing from Pehnawa Mehal, you agree to this policy.

Pehnawa Mehal – Ensuring Quality, Fairness, and Security for All Customers.